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Service Idea

Service Idea


service idea

   Product quality is the foundation for the survival and development of any enterprise, and product service is the source of power for any product to enter the market. Because of this, since the day of its establishment, the northern stock company has consistently regarded the improvement of product quality and service quality as the core of the company's operation and management.
The wish of northern shareholders is to satisfy users. Since its establishment in 88, the company has gone through 22 years of ups and downs. We have learned to survive and learn to grow in the test of changing market demand. We have worked hard when the market demand is low, grow rapidly in the period of strong market demand, and become more mature in dealing with the crisis. We have always been striving for self-improvement and improving our quality in the market competition of survival of the fittest. The sales of tramcars range from 120 to 500 each year, and the domestic market share of our products is from zero to more than 70%. This achievement is due to the fact that the company has a corporate culture essence that can regard the needs of users as their own survival needs. The company's development process explains: customer supremacy is the treasure book of northern stock's survival and development.
In 2008, according to the company's long-term adherence to the user concept and its own service characteristics, from the perspective of marketization, it formally positioned the customer service policy with the characteristics of northern stock culture: win-win platform, nanny service, personalized satisfaction, and permanent support. This policy aims to take the needs of users as the guidance, and take a considerate, comprehensive and quick way as a means to treat every customer as a lifelong friend of North stock. Through our services, users can use our products economically and efficiently, and create maximum value for users. Let users feel in the harvest of the business, northern stock is the most trustworthy partner.
The customer service center of the company undertakes the business training, after-sales service, technical support, maintenance contracting, service contracting and spare parts sales for users. Every employee in these positions can be said to be the most direct practitioner of the corporate culture of northern stock company. The company's customer concept, service policy and user policy are reflected through their work in users. Therefore, the company puts forward higher requirements for the employees engaged in service work: to please users with attitude, to convince users with skills, to infect users with integrity, and to retain users with satisfaction. The company's commitment to users is: 24 hours to reply, 48 hours to the scene, 72 hours to solve the problem. The staff of the customer service center have lived up to the company's heavy trust. In such a company worthy of employee's dedication, the hard work of the company not only gains the praise of users for product service work, but also implies the customer's trust in northern stock, and also indicates the market's acceptance of Terex and NHL products.
Strict and detailed training is the premise for the user to use the equipment well. After the user purchases the vehicle, the training department shall conduct technical training for the user's equipment operation and maintenance personnel, and issue the training certificate to the personnel participating in the training after passing the examination. The equipment operator must hold the "vehicle operation training certificate" before operating the vehicle. Timely and in place service is the guarantee for users to use the equipment well. During the warranty period, the service personnel will require the user to operate and maintain the vehicle in strict accordance with the regulations, and use oil and spare parts that meet the requirements. Help users to be familiar with the technical performance of the vehicle and master the use and maintenance skills of the vehicle. Solve all kinds of problems in the process of using the vehicle. At the same time, the quality problems exposed in the use process of vehicles should be fed back to the company truly and quickly, so as to provide accurate information for the continuous improvement of the company's product quality. After sales service department is responsible for the quality problems of products according to the company's product warranty policy.
Economic and continuous technical support is an effective means to keep customers' trust on manufacturers. The warranty of any product is limited, but the technical support provided by northern stock to users is unlimited. As long as the user needs, the north will provide various technical support in a timely manner. To provide personalized service to users with different needs is a new service mode developed by the company in recent two years to adapt to the market. The main business includes: maintenance contracting, service contracting, equipment buy back and renovation and equipment leasing. Professional management is the direction and the best way to achieve win-win cooperation between equipment suppliers and suppliers. It is the most professional and reassuring for the user to hand over the equipment to the manufacturer for repair. In recent years, through our cooperation with Nanjing coal group, Huaneng, China Railway No.19 Bureau, Taiyuan Iron and Steel Co., Ltd., Shenhua and other users in the above business, the use condition of vehicles has been greatly improved, the use efficiency of vehicles has been maximized, and the user's trust in North China stock has been further enhanced. We are looking forward to cooperating with more users in these service modes to tap the cooperation depth of both sides and broaden the cooperation fields of both sides. With complementary advantages as the means and mutual benefit as the goal, the two sides can achieve more perfect cooperation.
High quality and complete spare parts supply is the guarantee for users to use vehicles economically and efficiently. As the main engine plant of Terex mining vehicle equipment, North stock company has incomparable advantages compared with other suppliers: 1. The procurement channel of spare parts is authentic and the quality is guaranteed. Every part sold is the original vehicle mounted parts, and some of the self-made parts have been sold back to Terex in the United Kingdom and the United States for many years. 2. All kinds of spare parts are available

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Copyright: Inner Mongolia North Hauler Joint Stock Co. Ltd.
Address: NHL Building, Laodong Road, Rare-Earth Zone, Baotou, Inner Mongolia, China  Zip Code : 014030  Traded as  SSE: 600262Inner Mongolia ICP No. 19001176   Powered by